If you are living out of Europe, You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
We only cover VAT for European countries and for Switzerland.
Nomadnoos is not responsible for any packages held by international customs agencies and it is not the responsibility of Nomadnoos to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Nomadnoos is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.
If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.
Should Nomadnoos mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Nomadnoos is not responsible for any additional fees that may incur in order to reroute or reship the package.
If you have a DPD or UPS package marked as delivered but haven't received it, please contact your local mail facility.
In summary; apart from European and Swiss customers, you will have to pay taxes and duties in your own country. This is extra and we have no control over it. By purchasing a Nomadnoos product, you acknowledge that you are aware of this and accept it as your financial responsibility.