Customer care

Will the product I order look exactly like what I saw online?

Because of the nature of our hand spinning, and dyeing processes slight variations are to be expected (and hopefully enjoyed). As a small batch product, the thickness and texture of each skein of yarn that we create are unique. Though we stick to a set colour palette for our yarn lines, the colour represented on each digital device will vary. For instance, a pink can be darker or lighter depending on your individual device’s screen. Dye batches will also vary slightly so we suggest ordering the amount you'll need for a project as dye lots down the road may change in hue.


What if the yarn of my dreams is sold out?

Not to worry, we're busy behind the scenes restocking our stock. Our yarn is made in small batches but we do our best to replenish quickly.

How do I care for my yarn and knit products?

Though all natural fibers can be hand washed, we recommend cold hand washing to avoid the potential of felting and excessive shedding. We also recommend all knits be folded when stored to avoid stretching.

Will Nomad Noos yarn shed or pill?

Shedding and pilling are natural with any loosely spun yarn. Shedding decreases with time and pills can be removed from a well-loved item by giving it a light trim with scissors.  


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